
Care Com
Care Com Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Care Com has 1.4 star rating based on 695 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend Care Com to a friend or colleague.
- Rating Distribution
Pros: I never can get a hold of anyone, I like the idea of the service, I need to speak with a representative.
Cons: Customer service, Terrible customer service, Questionable business practices.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Care Com has 1.4 star rating based on 695 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend Care Com to a friend or colleague.
- Rating Distribution
Pros: I never can get a hold of anyone, I like the idea of the service, I need to speak with a representative.
Cons: Customer service, Terrible customer service, Questionable business practices.50% of users think that Care Com should improve its Payment and refund flow.
75% of users say that they won't use Care Com in the future for similar services or products.Recent recommendations regarding this business are as follows: "Do not use this company.", "This company is deceptive and fraudulent.", "Don't use this company unless you want a pounding migraine and veins popping out of your forehead.", "DONT USE THEM", "Run and save yourself from this Frustration".
Most users ask Care Com for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Location. The price level of this organization is high according to consumer reviews.
Media from reviews











































Billing error
I was erroneously billed by Care.com for services I did not sign up for. This was an automatic withdrawal from my bank account.
I cannot get through to ANYONE at Care.com by phone. When I sign in to my account, there is no billing card on file with them. I do not know how they got the bank information, but this is pretty bad. I cannot get in touch with anyone there.
I've looked up their ORG chart to see whom I can call. The same number is given which basically does not acknowledge phone calls. There is no way to leave a message. I called my bank to ask how to issue a stop payment and I would have to pay a fee ($30) to issue the stop payment to Care.com.
I do not understand why I cannot get in touch with a single person on their staff directly.
Really horrible business policy. I am furious.
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Do not use this company.

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLies to on email
I booked a babysitting job through care. I received emails confirming the booking and letting me know to expect payment in 1-3 days.
The money never came. When I reached out to care they didnt even have info on the booking. I screenshot that email, along with the others showing Id be paid within 3 days. Then she sent me a page from Care explaining that you get paid on the day you babysit.
The email member indicated that.i guess Im supposed to assume theyre lying and investigate.them they told me I could talk to a live person if I paid to upgrade my membership (which I did).
I called the number and got a recorded voice directing me back to the website and they hung up. Not only am I contacting the BBB, Ill be contacting a lawyer for misrepresentation, lying and fraud.
Preferred solution: Money for my work, time spent, membership reimbursement and attorney fees
User's recommendation: Use any other service if you can. I wasted my whole afternoon only to end up so upset and in tears.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerApp isn’t working
I payed for a premium subscription and it isnt letting me in, i want my money back i dont care about yall non-refundable policy! this is fraud , i am being charged for nothing and im so angry!
i want my $19.99 back in my chase banking account , because this is fraud , yall charged me and still i cant log in my account, all my information for the app is correct, its thats the case then refund my money!!! i pay for two subscription, the speaking0f.Yanna one is still pending but i canceled the subscription the same day i purchased it now my apple id is locked , today i called apple twice they told me to try again which i did, but bc i cant download nothing because yall stupid app got my apple id locked i had to switch apple purchased account, which i payed for today and its still isnt for me on my back up account , i payed premium $19.00 and i issued a poor quality/ fraud and refund !!! i dont care i want my money back!
because what tf at i being charged for it i cant log in or do anything for something i payed for??? this is fraud.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Where is my account. You took it down for no reason. Deleted all my reviews which were 5 star. I have been with you for a long time. Please i delete my account.
User's recommendation: They delete you for no reason
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Account was closed why????
User's recommendation: I have no recommendations, I’m pissed
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Won't refund. Read before you sign up
Once you sign up there's no refund which is a really bad policy If a person does not use services why can I get the money back so If you have money to throw away this is your company. I signed up around 8:00 p.m.
last night to find a sitter for the next day but I realized cost was to much. Maybe that should be more clear but it wasn't till I paid I saw the amount and the extra charge. Anyways I could not find a sitter in time for the morning so I wanted to cancel my subscription but I was told that I was not getting my money back. In addition to that you have to pay more money to book a sitter.
Those stuff are hidden well too. This company is out of my budget too much money for one day.
- You will get what you want with a lot of money
- Cancel your money too
- If you need to cancel
Preferred solution: Full refund
User's recommendation: If you have money to throw away go right ahead, if you need a good paying job definitely money here.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerI paid for upgrade
- Charge you more than once to access account
Preferred solution: My account open!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't access my account
- Found some jobs
- Have lost access but keep being charged
Preferred solution: Access to my account
User's recommendation: Think twice before signing up
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment of Membership
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWork for client and he did not want to pay
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplain about a pet sitter
Irena G was hired Huntington Beach CA
I hired her 3 times for 3-5 days to make sure she would work out for our 6 week cruise. She showed up 2 days late & couldnt come for us to show everything to know about our home.
She caused $6000 of damages to our home & then still expected us to pay for her services. She then has stolen my cat for revenge. This Irena is a con. She doesnt care for animals.
My other cat is devastated at the loss of his best friend. No caring pet sitter would do that to an animal. She made up stories for why my elderly dogs could not sleep with her.
She never touched either of them in videos sent & disrupted my neighbors with crazy requests that they stop roofing their home due to noise. This girl has a great nice sweet front & is a nightmare
- Availability of service
- Cannot trust services of care givers
Preferred solution: I need the address of Irena G of Huntington Beach CA or my police report of my stolen cat
User's recommendation: Never hire anyone to stay at your home
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Urgent
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDELIBERATE MONEY GRAB
I HAVE HAD TO USE CARE.COM TO SEARCH FOR A JOB YEARS AGO. I really hate how they manipulate you into paying just to browse.
But now 6 years later I can not make an account to hire someone without PAYING FIRST! Their site is set up perfectly for them to rip you off FIRST then they have no contact or chat box available. But they can certainly collect money. In am going to make a complaint with the Federal Trade commission.
Because that Sheila lady who started it has got to be a dam billionaire by now from taking money from domestic workers and taking advantage of people who need help.
Im going to check Groupon for help now. Use Groupon or findUSE GROUPON OR LOCAL GROUPS INSTEAD a local FB group instead.
- Upfront and you dont even know what you get
- Take
Preferred solution: Full refund
Still can't access my account
- I found good leads
- Cannot use my account for months
Preferred solution: Back into my account so I can look for work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot set up account
- Difficult to get any sort of help
Preferred solution: Service or refund
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Then don’t pay. No one has to pay when looking for a job or when looking for job candidates.
The price is shown and you make the decision. If you don’t think it is worth it you are obviously comparing it to doing it the old fashioned way.
So have at it. Don’t knock someone else’s company.