Contact Care Com Customer Service
Care Com Phone Numbers and Emails
Toll-Free Number:
-
(877) 227-3115
Legal:
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(781) 642-5900Copyright Infringement Inquiries
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(512) 842-7520DMCA Inquiries
Care Com Emails:
Contact Information
Care Com Website:
Care Com Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
77 Fourth Avenue,
5th Floor,
Waltham, MA 02451
Mailing Address:
Care.com, Inc.
Attn: Legal Department
816 Congress St.
Suite 800
Austin, TX 78701
Fax:
How Good is Care Com's Customer Service?
Summary of Care Com Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Care Com?
Account Question:
- “Can't access account”
- “Can't get into my account”
- “Account”
Activation/ Cancellation Question:
- “Cancel my subscription”
- “Cancel”
- “I want to cancel my account”
Payments and Charges Question:
- “Debit my card was over charged.”
- “Charge in my credit card”
- “Charge”
Request for Information Question:
- “I need help with my application to the app”
- “Asking question”
- “Question about my account”
Refund Question:
- “Refund”
- “Refund background”
- “Refund needed”
Employment Question:
- “W2”
- “Job posting”
- “I want to make a complaint on a job offer.”
Product/ Service Question:
- “Not working and took my money more than onxe”
- “My phone don't work. For some reason can you please help me”
- “Hostile Work Environment”
Cards Question:
- “I am trying to join for the 1095 a month and when I click on the bottom it says $131 instead of taking out the $10.95 I do not want $131 taken out of my card today”
- “I am trying to join . I but my card number in for one month 4.99 but I couldn't finish”
- “Im paying to get a back ground check and it asked to agree with my card but its still has a cirle and taking too long”
Staff Question:
- “Cannot locate house manager”
- “Need staff”
- “Stop charging me ! I don't use your services . Tried to cancel”
Website/ Application Question:
- “App and website won't work”
- “Site problems”
- “App problem”
Return/ Replace Question:
- “Need to change my phone number on my account.”
- “Thinking about returning to care.com. I have an issue you have me down as babysitter I'm a dog walker, pet service. I want to take care of this before I start up again.”
- “Amend reservation”
Shipping and Delivery Question:
- “I still haven't received my payment”
- “Where is my account. You took it down for no reason. Deleted all my reviews which were 5 star. I have been with you for a long time. Please i delete my account.”
- “I have applied for care program have not received it yet it is almost 3 months”
Other Question:
- “To get information to advertise my child care”
- “Contact caregiver”
- “I would like to rejoin”
About
, , , ,
Care Com is a company that specializes on providing care and support services. The company was started up in 2007 and today it has more than 13 million members in 16 countries. Main services that company provides are child care, senior care, pet care, and housekeeping/maid services. The company works with a large number of care – related businesses and services such as nanny agencies, daycare agencies and home care agencies. The major goal of the company is to match caregivers with families and individuals who need care services. CareCom also works with businesses and implements pricing policy in accordance with the type of services needed.
Care Com is ranked 9 out of 53 in Kindergartens and Nurseries category
USA
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