Care Com Phone Numbers and Emails

Toll-Free Number:

  • (877) 227-3115
Send Message

Legal:

  • (781) 642-5900
    Copyright Infringement Inquiries
  • (512) 842-7520
    DMCA Inquiries

Care Com Emails:

Customer Service
Legal
CCPA Inquiries, Copyright Infringement Inquiries, Privacy Inquiries
Media
Affiliates
Is this your business?

How to Contact?

Most Popular Number:

(877) 227-3115
Total calls: 6 668 Issues resolved: 109 Last call: Mar 28, 2024

What Is the Care Com Customer Service Phone Number?

You can get in touch with the Care Com customer service team by dialing 1-877-227-3115. Their operational hours are from 10 AM to 6 PM EST, Monday through Friday. So, you can call them with your specific query or any problems you’ve encountered and get the most effective solution.

When communicating directly with Care Com customer service, you can clearly explain your problem and get real-time assistance. Also, you get a solution that’s specific to your issue which makes the experience even better and easier. This way you also don’t have to write an extensive email which would take a long time and there’s always a chance that the meaning isn’t clearly conveyed.

How Can I Contact Care Com via Email Address?

If you prefer not to get on a call or you cannot make the call during operational hours, you can always write an email to Care Com customer service. You can write and send your email to careteam@care.com. If you are facing any issues, you can explain them in detail and send them to the company. When writing an email it’s best to provide as much as detail so that you can get the most appropriate solutions.

If the information is not very detailed, you might not be able to get the most personalized solution. Whether you have questions about your account or need guidance with the platform’s interface, write down accurate information for your convenience as well as the Care Com customer service email team.Once you send the email, the Care Com team will review your email and respond promptly to address your needs.

What Is the Care Com Corporate Office Address?

Care Com's corporate office, located at 1501 S Mopac Expy, Austin, Texas, 78746, United States, is the central hub for managing various operations and providing support to its users. By sending correspondence to this address, you can reach out to Care Com for corporate inquiries, feedback, or specific matters requiring their attention. Care Com’s dedicated customer support team at the corporate office ensures that your concerns are addressed promptly and efficiently. Whether you have questions about their services, need assistance with your account, or want to provide feedback, reaching out to the corporate office through postal correspondence can be an effective way to communicate with Care Com and receive the necessary support.

PissedConsumer Club

Contact Information

Care Com Website:

Care Com Help Center:

Corporate Office Address:

Care.com, Inc.
1501 S Mopac Expy
Austin, Texas 78746
United States

Other Info (opening hours):

Other Location:

77 Fourth Avenue,

5th Floor,

Waltham, MA 02451


Mailing Address:

Care.com, Inc.

Attn: Legal Department

816 Congress St.

Suite 800

Austin, TX 78701

More contact details

Fax:

+1-781-899-1294

Care Com Customer Service Reviews

1.2 / 5
Bad
Guest-5736080
Complaint

Terrible. Have to join before you can call and talk to someone.

After paying $38 to join so I could ask my questions I could not log in to customer service. Message said user not found. Customer service person could not speak English very well could not understand her. Tried to escalate and/or talk to someone else and she said that wasnt possible.

Stay away from this company.

Read the reviews and BBB complaints first. I wish I had

Read full review
Robert Viu
Where is my account. You took it down for no reason. Deleted all my reviews which were 5 star. I have been with you for a long time. Please i delete my account.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

You deleted me! I got an email one day you suspended my account.

I paid through May 3.

There is no reason at all for deleting me. I have 5 star reviews and i love my job.

Read full review
Laura C Fwx
Continued charges for service that I cancelled, and they acknowledge I cancelled; no way to talk to customer service about refund or ensuring cancellation.

Money taken after cancellation; refusal to provide refund. No way to contact customer service because they say I have no membership even though they also charged my card for a current membership ("quarterly" bill charged just yesterday).

Zero recourse, no way to get or even ask for refund. I emailed customer care and got an auto message that the email is not monitored-- and directing me to the website. but the website offers no way to contact customer service, unless you are a member.

Again-- They say I am a member (they keep charging my card) -- but they also acknowledge that I am NOT a member and therefore there is no way to contact them to address their repeated charges of my card. This is nothing short of theft with no recourse, and I would not recommend this service.

Read full review
Nicole B Nmq
Billed us without activating account!
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Dont use! They billed my credit card and didnt activate my account.

When we tried to reach a customer service person to activate the account the recording says you have called after business hours yet we tried all different times/days!

Cannot reach anyone. Terrible website, even worse customer service.

Read full review

How Good is Care Com's Customer Service?

Linda F Stb
Linda F Stb
Feels Disappointed | Mar 21, 2024

Disasterous! WILL NEVER deal with them again and will tell anyon that asks not to either!! And after telling me there is nothing they can do, they said then that they would offer me 35% off of the order

Read full quote
Rani Eug
Rani Eug
Feels Satisfied | Mar 20, 2024

Still unresolved issue with cut-off reviews on the profile

Read full quote
Felina Ocz
Felina Ocz
Feels Disappointed | Mar 06, 2024

Quiero ofertar mi servicios de limpieza y me.dice que mi social no lo pueden registrar

Read full quote
Iline Qjv
Iline Qjv
Feels Disappointed | Mar 01, 2024

A 19 year old baby sitter had been coming into my house for 2 months and stole over 10K from my daughter .

Read full quote
Jeffory Udk
Jeffory Udk
Feels Disappointed | Feb 29, 2024

I was looking for part time child care early September and decided to use the CAre.com services. While there were plenty of candidates that I could chose from for time part time babysitting services, their responsiveness was very very slow and the majority of the care givers indicated that they are not available.
After 2 months of searching, I was able to connect with total of 4 people. 2 of them scheduled time to meet and were a no show. 1 cancelled as she was able to find a better part time opportunity. The forth person met with me and we agreed on a schedule based on her availability. On the first day she was supposed to pick my son from school she messaged me 10 minutes before she was supposed to pick him up due to conflict.
While I am not blaming care.com for the bad experience I had with these candidates, my attempt to use the care.com service to locate a part time sitter, took way too long and was proven to be unsuccessful.
At this time I was able to locate help through a different venue and continuing my premium membership with the company does not provide value added.
Best regards,
Eva Dimitrova

Read full quote
Sandy H Mpy
Sandy H Mpy
Feels Disappointed | Feb 14, 2024

Complete nightmare. You have to go through all these things and still can't get a live person. I've been with care com along time and I need to talk to a person to get some clarity of the problem. But this system is a complete mess.

Read full quote

Summary of Care Com Customer Service Calls

7.5K TOTAL
CALLS
00:38 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Care Com?

Account Question:

  • “Can't access account”
  • “Can't get into my account”
  • “Account”

Activation/ Cancellation Question:

  • “Cancel my subscription”
  • “Cancel”
  • “I want to cancel my account”

Payments and Charges Question:

  • “Debit my card was over charged.”
  • “Charge in my credit card”
  • “Charge”

Request for Information Question:

  • “I need help with my application to the app”
  • “Asking question”
  • “Question about my account”

Refund Question:

  • “Refund”
  • “Refund background”
  • “Refund needed”

Employment Question:

  • “W2”
  • “Job posting”
  • “I want to make a complaint on a job offer.”

Product/ Service Question:

  • “Not working and took my money more than onxe”
  • “My phone don't work. For some reason can you please help me”
  • “Hostile Work Environment”

Cards Question:

  • “I am trying to join for the 1095 a month and when I click on the bottom it says $131 instead of taking out the $10.95 I do not want $131 taken out of my card today”
  • “I am trying to join . I but my card number in for one month 4.99 but I couldn't finish”
  • “Im paying to get a back ground check and it asked to agree with my card but its still has a cirle and taking too long”

Staff Question:

  • “Cannot locate house manager”
  • “Need staff”
  • “Stop charging me ! I don't use your services . Tried to cancel”

Website/ Application Question:

  • “App and website won't work”
  • “Site problems”
  • “App problem”

Return/ Replace Question:

  • “Need to change my phone number on my account.”
  • “Thinking about returning to care.com. I have an issue you have me down as babysitter I'm a dog walker, pet service. I want to take care of this before I start up again.”
  • “Amend reservation”

Shipping and Delivery Question:

  • “I still haven't received my payment”
  • “Where is my account. You took it down for no reason. Deleted all my reviews which were 5 star. I have been with you for a long time. Please i delete my account.”
  • “I have applied for care program have not received it yet it is almost 3 months”

Other Question:

  • “To get information to advertise my child care”
  • “Contact caregiver”
  • “I would like to rejoin”

About

Related Companies

IAC, POF, Tinder, Match, BlackPeopleMeet

Summary

Care Com is a company that specializes on providing care and support services. The company was started up in 2007 and today it has more than 13 million members in 16 countries. Main services that company provides are child care, senior care, pet care, and housekeeping/maid services. The company works with a large number of care – related businesses and services such as nanny agencies, daycare agencies and home care agencies. The major goal of the company is to match caregivers with families and individuals who need care services. CareCom also works with businesses and implements pricing policy in accordance with the type of services needed.

Care Com reviews and complaints

Care Com is ranked 9 out of 53 in Kindergartens and Nurseries category

Area Served

USA

Payment Methods

VISA

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